Terms of Service

1. About Us

pratelle.com is operated by Tymir Limited, with a UK warehouse registered at 64 Carwood Road, Sheffield S4 7SD, United Kingdom. We sell mirrors to customers in the United Kingdom. If you have any questions about these Terms, please contact us at support@pratelle.com.

2. Eligibility

By using our website and placing an order, you confirm that you are at least 18 years old and legally able to enter into a binding contract. You agree to provide accurate and complete information when placing an order.

3. Products & Availability

We make every effort to display our products, colours, and descriptions as accurately as possible. However, we cannot guarantee that your device displays colours accurately, and slight variations may occur. All products are subject to availability, and we reserve the right to discontinue any item at any time.

4. Pricing

All prices are displayed in Pounds Sterling (GBP £) and include applicable VAT where relevant. While we work to ensure all prices are accurate, errors may occasionally occur. If we discover a pricing error on an item you've ordered, we'll contact you before processing the order and give you the option to proceed at the correct price or cancel.

5. Orders & Contract Formation

When you place an order, you'll receive an order confirmation email. This confirms we've received your order but does not form a contract. A binding contract is formed only when we dispatch your item. We reserve the right to refuse or cancel any order at our discretion, for example if the item is out of stock, there is a pricing error, or we suspect fraud.

6. Payment

Payment is required in full at the time of ordering. We accept a range of secure payment methods, as detailed in our Payment Policy. All transactions are processed securely by PCI-DSS compliant providers.

7. Shipping & Delivery

We deliver to addresses within the United Kingdom, with free shipping on all orders. Delivery times are set out in our Shipping Policy. While we aim to meet all estimated delivery times, these are estimates and not guaranteed.

8. Cancellations, Returns & Refunds

You may cancel or return your order in line with our Cancellation Policy and Refund & Return Policy. These policies form part of these Terms and do not affect your statutory rights under UK consumer law.

9. Your Statutory Rights

Nothing in these Terms affects your legal rights as a consumer under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, including your right to receive goods that are as described, of satisfactory quality, and fit for purpose.

10. Intellectual Property

All content on pratelle.com — including text, images, logos, graphics, and design — is the property of Tymir Limited or its licensors and is protected by copyright and intellectual property laws. You may not reproduce, distribute, or use any content without our prior written permission.

11. Acceptable Use

You agree not to use our website:

• In any way that breaks applicable laws or regulations
• To transmit harmful, fraudulent, or malicious content
• To gain unauthorised access to our systems or data
• In any way that could damage, disable, or impair the website

12. Limitation of Liability

To the fullest extent permitted by law, Tymir Limited shall not be liable for any indirect or consequential loss arising from your use of our website or products.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, policies, or practices of those websites, and accessing them is at your own risk.

14. Changes to These Terms

We may update these Terms from time to time. Any changes will be posted on this page with a revised "last updated" date. The Terms in effect at the time you place your order will apply to that order.

15. Governing Law

These Terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

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