Payment Policy

Accepted Payment Methods

We accept the following secure payment methods at checkout:

The exact options available to you will be shown at checkout.

Currency & Pricing

All prices on pratelle.com are displayed in Pounds Sterling (GBP £) and include applicable VAT where relevant. The total cost of your order will be clearly shown before you confirm your payment.

We reserve the right to update prices at any time, but changes will not affect orders that have already been placed and confirmed.

Payment Security

Your security is our priority. All payments are processed through PCI-DSS compliant payment providers using industry-standard SSL encryption. This means your card and personal details are encrypted and transmitted securely.

• We do not store your full card details on our servers
• All transactions are handled by trusted, certified payment gateways
• Our checkout is protected by SSL encryption end to end

When Payment Is Taken

Payment is taken in full at the time you place your order. Your order will only be processed and dispatched once payment has been successfully authorised and received.

Order Confirmation

Once your payment is successful, you'll receive an order confirmation email with your order details. If you do not receive a confirmation within a few minutes, please check your spam folder or contact us to verify your order.

Failed or Declined Payments

If your payment is declined, your order will not be processed. Common reasons include:

• Insufficient funds
• Incorrect card details entered
• Card expired or not authorised for online purchases
• Your bank flagging the transaction for security

Please check your details and try again, or contact your bank. If problems persist, get in touch and we'll be glad to help.

Fraud Prevention

To protect our customers and our business, all orders may be subject to verification and security checks. We reserve the right to cancel or refuse any order that we reasonably suspect to be fraudulent. In such cases, any payment taken will be refunded in full.

Refunds

Eligible refunds are processed back to your original payment method. For full details on returns and refunds, please see our Refund & Return Policy.

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