Cancellation Policy

Cancel Within One Hour

You can cancel your order yourself, quickly and easily, within 60 minutes of placing it:

1. Open your order confirmation email.
2. Scroll down to the "You've changed your mind" section.
3. Follow the link to cancel your order and receive a full refund.

After 60 Minutes

If more than 60 minutes have passed, your order may already be in preparation for dispatch. Don't worry — simply email us at support@pratelle.com and we'll do our best to help you find a solution before your order ships.

Once an order has been dispatched, it can no longer be cancelled, but you can return it under our Refund & Return Policy.

Refunds for Cancelled Orders

When an order is successfully cancelled before dispatch, you'll receive a full refund to your original payment method. Refunds are typically processed within 5–10 business days, depending on your bank or card provider.

Orders Already Shipped

If your order has already been dispatched and you no longer want it, you can return it once it arrives. Please see our Refund & Return Policy for full details on how to start a return.

Contact Us